Frequently asked questions

At Feathers of York we strive to provide the very best customer service to all out clients throughout every stage of the kitchen design and installation process. Below we have answered some of the most frequently asked questions. If you still have questions or would like to pick our brains, please don’t hesitate to contact us.

How much does a Feathers bespoke kitchen cost?

Every kitchen is unique and so the cost depends on your choice of materials and the number and type of units. We can create a kitchen for £5,000, £10,000, £50,000 or more. Whatever your budget, our free consultation service will answer this question more accurately.

How much do you charge for a design?

Our design and consultation service is free.

How long does it take to create my first designs?

Obviously this depends on the size and detail of the kitchen but, we like to have the first designs ready for you to view within a week. If we think we need longer, we will tell you how long at your first consultation.

Do we get to keep our designs?

Yes, we leave a copy of all our designs, including the technical and 3D versions with you in your Feathers pack.

What is your lead time?

From the time when an order is placed, the lead time is usually around 4-6 weeks, however we will work closely with you and do everything we can to meet your schedule. We don’t make promises we can’t keep at Feathers. If we cannot meet your timescales we will tell you before you place your order.

How long will it take to install my kitchen?

Installation is usually about a week, depending on the size of your kitchen and the complexity of it’s layout. As with everything we do, we will work closely with you so that you know from the planning stage what to expect and the timescales involved. Our aim is to make the process as easy as possible for you and so we will work to minimise disruption and complete your kitchen as quickly as possible, without compromising on our quality.

Do you supply appliances?

We are able to supply appliances however, we often find that customer’s can source them cheaper elsewhere. For this reason, we have set up a partnership with Marks Electrical for our customers to source their own appliances, whilst benefiting from an additional discount and enhanced service (see our page on partnerships). Of course if they cannot provide what you are looking for and we can source it for you, we will.

Do you supply other fixtures and fittings?

Our aim is to help you create your dream kitchen which, means everything that it entails. So we are on hand, if you want us to be, to help you make decisions and source any manner of products. As with our appliances we have set up partnerships with a select range of companies to help to make this process easier for you, whilst benefiting from additional discounts and enhanced service ( see our page on partnerships).

What about other finishing touches i.e. tiling, can Feathers do this as well?

As with everything concerning your kitchen, if you would like us to recommend tradesmen or organise additional works we can do that for you. We already have a great relationship with a; tiler, plasterer; joiner; builder; plumber and electrician. We can either liaise and manage them for you, if that’s what you would prefer, or we can give you their details and you can liaise with them directly.

Do Feathers fit the appliances and other electricals i.e. lights?

Yes we can do it all, to ensure you have the dream kitchen you’ve always wished for.

What if I change my mind about the design after we have committed to the work?

Right up until we order the components of your kitchen we are happy to make changes. Even if we have already begun installation, we will do whatever we can if you have a change of heart. That is why we believe it is important to work closely with you throughout so that your kitchen really does turn out to be your dream kitchen.

What are your payment terms?

We ask for a 30% deposit when you sign off the design. The balance of your payment is due on the day we deliver your furniture ready for installation. Any other trades you may use we ask that you pay directly as per their terms.

What other furniture do you design?

Kitchens are our passion, but we are regularly asked to design a whole range of other products from bedrooms, utility rooms, boot rooms and one off pieces such as larder cupboards. If you have an idea in mind we are always happy to chat, our free consultation and design service applies to any enquiry. If we can, we will.

I like my kitchen layout but would like to change the look, can Feathers just change the doors to my kitchen?

We can certainly take a look and see what is possible. New doors and worktops can be an option. Don’t forget our consultation and design service is free.

What areas do you cover?

We mainly work in the North and West Yorkshire areas, although we are happy to discuss enquiries from anywhere in the UK. Because we provide a very personal and bespoke service we will not compromise on this, however we will do whatever we can if a customer is looking for an Feathers of York kitchen.

Do your kitchens come with a guarantee?

All our kitchens come with a 10 year guarantee on the cabinets.

Who installs the kitchen?

We have our own friendly and professional team of fitters who will be on site from start to finish. Every kitchen is overseen by Richard who will be regularly on site.

What happens to my old kitchen?

When we have completed the installation of your new kitchen, we will remove all our rubbish, including your old kitchen if you want us to.

Visit our York Kitchen Showroom

Based in the centre of York, just a stones throw from York Minster, our kitchen showroom is in an ideal location for clients to pop in and discuss how we can transform their kitchen.

As we are regularly out on site visits, it is advisable to contact us to book an appointment. To do this either call Richard on 07497 690397 or click the button below to request an appointment using the online form.


A selection of our completed kitchens

Below are a selction of recently completed kitchen design and installations by Feathers of York.